Privacy Policy

Rafael Support Foundation ("we", "us") is a charity that supports young people through education, career guidance and practical skills. This policy explains what personal information we collect through this website, why, and what your rights are. We follow the Nigeria Data Protection Act 2023.

Who we are

Rafael Support Foundation, Dreamlink Concepts, Mile 50, Abakaliki. Questions about your information: +234 708 196 5663, or through our Contact page.

What we collect

We only collect what you choose to send us through our forms:

• Request and enquiry forms (workspace, media room, course interest, guidance, digital marketing, general contact): your name, phone number, and the details of your request, such as a preferred date, a course, your level of study, a topic or a message.
• Event registration: your name, phone number, whether you are a student, parent, young professional or other, and the number of guests.
• Overnight workspace requests: your name, phone number and preferred time to visit our office. We do not collect identification documents through this website. Identity checks, where needed, happen in person at our office.

We do not ask for passwords, payment card details or sensitive information through this website. Please do not send any in your messages.

Why we use it, and our legal basis

• To reply to your request and arrange what you asked for. Basis: your consent and taking steps at your request.
• To organise events and tell registered guests about them. Basis: your consent.
• To keep our services safe and prevent spam. Basis: our legitimate interest in running a secure website.
• To meet legal duties.

We do not sell your information. We do not use it for advertising.

Young people under 18

Many of the people we support are young. If you are under 18, please make sure a parent or guardian knows you are contacting us. Each form asks you to confirm this. We keep information about young people to the minimum needed to respond, and we do not publish their personal details. See our Safeguarding Policy.

Who receives your information

We use trusted services to run this website and handle your requests:

• Hosting and delivery of the website (Vercel).
• Sending your request to our team by email (Resend), received in a Google Gmail inbox that our authorised team members can access.

These providers process information for us and may store it outside Nigeria. We only use them to operate the website and receive requests, and we expect them to protect your information. We will share information with authorities only where the law requires it or to protect someone from harm.

How long we keep it

We keep a request for up to 12 months after we have dealt with it, then delete it, unless the law or a safeguarding concern requires us to keep it longer.

Cookies and similar technologies

This website uses only what it needs to work:

• A small stored setting that remembers your light or dark display choice.
• A small stored setting that remembers if you closed an announcement bar.

We do not use advertising or tracking cookies. If we add website analytics in future, we will update this policy and ask for your consent where the law requires it.

Your rights

You can ask us to: tell you what information we hold about you; correct it; delete it; stop using it; or give it back to you. You can also withdraw your consent at any time. Contact us through our Contact page or on +234 708 196 5663. If you are unhappy with how we handle your information, you have the right to complain to the Nigeria Data Protection Commission.

Security

We limit who can see requests, use secure connections, and protect forms against spam and abuse. No online service is completely risk-free, so please share only what is needed.

Changes

We will update this page when our practices change and show the date at the top.